I haven’t received a confirmation email for my order?

If you placed your order using your account:

-Check that your email address is correct when connecting to "My Account". 

-Check that your confirmation email hasn’t gone to your spam or junk mail folders.

-You can also check that your order has been placed correctly in "My account/My Orders".

If you placed your order as a guest:

-Check that your confirmation email hasn’t gone to your spam or junk mail folders.

-You can also check that your order has been placed correctly in "Order Status" found in our help centre on our homepage.