If you placed your order using your account:
-Check that your email address is correct when connecting to "My Account".
-Check that your confirmation email hasn’t gone to your spam or junk mail folders.
-You can also check that your order has been placed correctly in "My account/My Orders".
If you placed your order as a guest:
-Check that your confirmation email hasn’t gone to your spam or junk mail folders.
-You can also check that your order has been placed correctly in "Order Status" found in our help centre on our homepage.
If you have any questions, please get in touch with our Customer Service via our contact form or by telephone at:
+352 2786 21 57 (LU)
Our opening hours are as follows (excluding French bank holidays):
Monday to Thursday : 9:00am - 12:30pm / 1:30pm - 5:30 pm CET
Friday : 9:00am - 12:30pm / 1:30 pm - 3:45 pm CET
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