The size or color of the item I have received doesn’t match the item I ordered, what should I do? Eleanor Updated November 02, 2022 15:21 In order to respond to your query, please email Customer Service via the contact form (Contact us via email). We will get back to you as soon as possible to offer the right solution for your claim. Related articles Can I exchange an item? Is the postage free on returned items? Can I return my order from the pick up point it was delivered to? how do I get free returns? What should I do if I have received a damaged or defective product? Comments 0 comments Please sign in to leave a comment.