Articles in this section

• My order is still in preparation, what does it mean?
• The parcel tracking shows that my order has been returned to sender. What now happens to my order?
• The parcel tracking shows that my order has been returned to sender. Can my order be delivered again?
• My parcel has been damaged, what should I do?
• What should I do if the contents of my parcel have been damaged?
• How do I know that my parcel is available at the pick up point?
• My parcel was delivered to the pick up point and then returned to sender, how can I retrieve it?
• I chose a pick up point for the delivery of my parcel. It has been delivered to another pick up point. Why?
• I didn’t receive notification that my parcel had arrived at the pick up point. Why?
• Can someone else collect my parcel from a pick up point?