If you receive a damaged or defective product, please contact our Customer Service, please do not send the item back to us by yourself. You will have to await instructions.
Articles in this section
- The size or color of the item I have received doesn’t match the item I ordered, what should I do?
- How do I return one or more articles?
- Is the postage free on returned items?
- Can I exchange an item?
- Can I return my order from the pick up point it was delivered to?
- What should I do if I have received a damaged or defective product?
- I’m not happy with the item I ordered, can I exchange it in one of your shops?
- Are the shipping costs attached to my order refunded if I return it?
- Do I get longer to return my order during the Christmas period?
- Can I return items from different orders in the same parcel?