Your order may be cancelled if there is a problem with payment or if the article ordered is out of stock.
If the item was out of stock and you paid by credit card, as invoicing is only processed on dispatch, you will not be charged for the out-of-stock item.
If the item was out of stock and you paid by PayPal, a refund notification will be sent to you during the hour after the cancellation of your order.
Please contact our Customer Service team via our contact form or by telephone if you would like more information about your order status.
+44 808 168 3869
Our opening hours are as follows (excluding French bank holidays):
Monday to Thursday : 9:00am - 12:30pm / 1:30pm - 5:30 pm CET
Friday : 9:00am - 12:30pm / 1:30 pm - 3:45 pm CET