ONLINE: points accumulated from your purchases will appear in your account within 48 hours once the order is shipped, as long as you have signed into your loyalty account when making payment online. If you are still unable to see the points after 48 hours, please contact us.
IN-STORE: as long as you have provided our sales associate with your loyalty email information, the points accumulated from your purchases will appear in your account within 48 hours. If you are still unable to see the points after 48 hours, please contact us.
You can contact our Customer Service Team via our contact form or telephone us on:
Our customer service team is available (excluding weekends and French bank holidays):
Monday to Thursday : 9:00am - 12:30pm / 1:30pm - 5:30 pm CET
Friday : 9:00am - 12:30pm / 1:30 pm - 3:45 pm CET
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